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Alternate business partner
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There is something about the red umbrella that irks me recently.
Customer Service Officer was polite when handling calls. That's about it. Technical knowledge in problem solving was far from satisfactory.
Alternate business partner
Delete from memory
There is something about the red umbrella that irks me recently.
Customer Service Officer was polite when handling calls. That's about it. Technical knowledge in problem solving was far from satisfactory.
Standard reply will be "umm...arrr...ohhh..." To be fair to the red umbrella, the reply also includes "umm--huh". Bwahahah...
I would be instructed to test this and test that. The rationale for such testings I do not know. The best part is, when I enquired the rationale for such testings, the CS officer was unsure of the rationale too.
This is how I feel. I have got a feeling that I am not valued as a customer. Twice, I lodged a complaint. Twice, promises were made that the CS manager will get back to me within 15 minutes. To date, I have not heard from the manager.
I am beginning to believe that the Red umbrella employs phantom customer service managers.
Sing and Tell my story. You have one less mobile customer. Waaahh... ...
I am beginning to believe that the Red umbrella employs phantom customer service managers.
Sing and Tell my story. You have one less mobile customer. Waaahh... ...
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3 comments:
tell you a secret. i was a 'sing-n-tell' phone technical support... 8 years ago as my part time for 2 months :D
those 1st level phone support are not really very proficient, although some might be good... depends on luck.
there are few reasons they ask you to perform certain tests.
- to understand the problem and suggest possible solution
- or just to waste your time becos behind the phone, they could be finding solution, verifying your problems, while not wanting to let customer wait and do nothing or totally silent during the process, so they might just tell you to do certain redundant tasks and ask redundant questions, to 'distract' customer and buy more time.
some who cannot handle might said... call you later and 'escape' from you.
try to get the name or ask to transfer you to higher level support.
after i've worked in these support job, i've realized phone technical support are not reliable and not knowledgeable.
waah...You sure have faith in me since you decided to "share" your SeCreT online. Ha ha...
yah... i got lots of open secrets :D
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